James Lay wrote: > You'll need a LOT more then just the site and serial number...you'll need to > be registered with Cisco or provide them with: > > REQUIRED INFORMATION > > * CONTACT NAME: > * CONTACT PHONE NUMBER: > * CONTACT CISCO.COM USERID (if one exists): > * CONTACT EMAIL ADDRESS: > * CONTRACT #: > * SERIAL #: > * PRODUCT TYPE (Model Number): > * SOFTWARE VERSION: > * COMPANY NAME: > * EQUIPMENT LOCATION (Address): > * BRIEF PROBLEM DESCRIPTION: And? The problem is what? I've had firmware upgrades done via the TAC without a contract before. I've had firmware updates done via the TAC on stuff I bought from eBay too. Pain in the ass yes, impossible, no. Might take a little gift to gab, but I can tell you I've gotten what I needed when I needed it and I have enough Cisco crap lying around to disprove this message the world over. (http://www.infiltrated.net/rewired/ not even up-to-date at this point) > "The product that you requested support for is an older product that has > passed the warranty period date for that product. Once a product becomes > End of Sale, it is supported for three years > beyond the End of Sale date and then becomes End of Support. End of Support is self explanatory. Do you expect any vendor to go backwards. What incentives do they have to do so. It would be more costly for most to do so, use some common sense, its not like they will have product X still being sold be a re-seller to support it. They gave you X amount of time notice that X product is at the EOS stage, then told you look its EOS but we'll still deal with it for 3 years after that. Plan ahead. > The last gig is: > > "The Cisco VPN Client for Windows is available for download from the > following location on cisco.com: > > http://www.cisco.com/pcgi-bin/tablebuild.pl/windows?psrtdcat20e2 " > > Heh..nothing there. > > Interesting...VERY interesting ;) Apparently you had difficulty reading (or including) the entire print: http://www.cisco.com/en/US/products/sw/secursw/ps2308/index.html "The Cisco VPN Client is included with all models of Cisco VPN 3000 Series concentrators and Cisco ASA 5500 Series security appliances (excluding ASA 5505), and most Cisco PIX 500 security appliances. Customers with Cisco SMARTnet® support contracts and encryption entitlement may download the Cisco VPN Client from the Cisco Software Center at no additional cost. For customers without Cisco SMARTnet support contracts, a media CD containing the client software is available for purchase. This CD does not provide access to the most current patch releases." Do you have a Smart Net contract, if so, guess what, its free to download, if not, pay for the cd... No voodoo in those words. Would be a different story had you posted "I logged in with my Smart Net and there is nothing there what gives!". Anyway........... So how was this relevant to any form of full-disclosure I ask since puzzled me a little. Who knows I just keep reminding myself of my my dyslexia (fool||full-disclosure), keeps me stable. -- ==================================================== J. Oquendo "Excusatio non petita, accusatio manifesta" http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xF684C42E sil . infiltrated @ net http://www.infiltrated.net
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