CA20130725-01: Security Notice for CA Service Desk Manager

["Kotas, Kevin J" <Kevin.Kotas@xxxxxx>]

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CA20130725-01: Security Notice for CA Service Desk Manager

Issued: July 25, 2013

CA Technologies Support is alerting customers to a potential risk
with CA Service Desk Manager. A vulnerability exists that can allow a
remote attacker to conduct cross-site scripting attacks. CA
Technologies published patches to address the vulnerability.

The vulnerability, CVE-2013-2630, occurs due to insufficient
verification of URL query string parameters. An attacker, who can
have an unsuspecting user follow a carefully constructed URL, may
perform various cross-site scripting attacks.

Risk Rating

Medium

Platform

Windows, Sun, AIX, Linux

Affected Products

CA Service Desk Manager 12.5
CA Service Desk Manager 12.6
CA Service Desk Manager 12.7

How to determine if the installation is affected

Steps to identify the Service Desk Manager version and if the
relevant patch is installed:

1. Navigate to the $NX_ROOT directory on the Service Desk server.

Note: NX_ROOT points to the Service Desk Manager installation
directory which by default is
"C:\Program Files\CA\Service Desk Manager" for Windows or
"/opt/CAisd/" for Sun Solaris, AIX, and Linux.

2. Identify the Service Desk Manager application version using
the following steps:

a. Navigate to the "$NX_ROOT\pdmconf\" directory for Windows or
"$NX_ROOT/pdmconf/" for Sun Solaris, AIX, and Linux.
b. Locate the file with the name "version" and open it with a text
editor.
c. The version of Service Desk Manager can be noted from the file
(Example: Version r12.6).

3. Locate the file <machine_name>.his under $NX_ROOT directory.

Note: The file may not exist if the Service Desk Manager server is
unpatched.

4. Open the file with a text editor and locate the patch based on the
matrix below for the corresponding Service Desk Manager version
and operating system:

R12.5:
WINDOWS: RO59355
LINUX: RO59356
SUN: RO61158
AIX: RO61159

R12.6:
WINDOWS: RO59358
LINUX: RO59359
SUN: RO59360
AIX: RO59362

R12.7:
WINDOWS: RO59560
LINUX: RO59365
SUN: RO59366
AIX: RO59367

An example entry found in the history file:

[DATE] - PTF Wizard installed RO59355 (USRD) RELEASE=12.7

5. If the corresponding patch is not installed, then the installation
might be vulnerable.

Solution

CA Technologies published the following patches to address the
vulnerabilities.

CA Service Desk Manager 12.5 Windows:
RO59355

CA Service Desk Manager 12.5 Sun:
RO61158

CA Service Desk Manager 12.5 AIX:
RO61159

CA Service Desk Manager 12.5 Linux:
RO59356

CA Service Desk Manager 12.6 Windows:
RO59358

CA Service Desk Manager 12.6 Sun:
RO59360

CA Service Desk Manager 12.6 AIX:
RO59362

CA Service Desk Manager 12.6 Linux:
RO59359

CA Service Desk Manager 12.7 Windows:
RO59560

CA Service Desk Manager 12.7 Sun:
RO59366

CA Service Desk Manager 12.7 AIX:
RO59367

CA Service Desk Manager 12.7 Linux:
RO59365

CA20130725-01: Security Notice for CA Service Desk Manager
https://support.ca.com/irj/portal/anonymous/phpsbpldgpg

References

CVE-2013-2630

Acknowledgement

CVE-2013-2630 - Puneeth Kumar R

Change History

Version 1.0: Initial Release

If additional information is required, please contact CA Technologies
Support at http://support.ca.com/

If you discover a vulnerability in CA Technologies products, please
report your findings to the CA Technologies Product Vulnerability
Response Team:
https://support.ca.com/irj/portal/anonymous/phpsbpldgpg

Regards,

Kevin Kotas
Director, CA Technologies Product Vulnerability Response Team

Copyright (c) 2013 CA. All Rights Reserved. One CA Plaza, Islandia,
N.Y. 11749. All other trademarks, trade names, service marks, and
logos referenced herein belong to their respective companies.

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